In Jira Service Management, the number of agents on the part of the organisation is decisive. They can process tickets and interact with them in general. Customers or people who create requests in general do not need licences.

Yes, directories with an LDAP interface such as Microsoft Active Directory can be integrated and used without any problems. The prerequisite for this is that the Jira/Confluence instance can reach the relevant directory via the network. If you are already using ADFS (Active Directory Federation Services), Azure AD or Google G-Suite logins, these can be used directly for authentication and authorisation by means of a paid add-on for Jira/Confluence. We are happy to support you in finding the most suitable solution for your company.

Of course you can. Just contact us.

Yes, if the applications are running on-premise, you can integrate them using the VPN option. This allows access from your applications to Jira, for example, as well as access from Jira to your applications. Examples are the integration of time tracking with SAP or the integration of Jira Service Management with CRM.